Service Desk and End-User Support

Help desk staff who answer the phone, work the ticket, and close it, measured against the service levels the contract actually sets.

What we do

• Tier 1 through Tier 3 help desk by phone, email, and walk-up

• Desktop, laptop, mobile device, and peripheral support

• ITSM ticket handling, SLA reporting, and knowledge base upkeep

• Imaging, deployment, onboarding, and IT asset accountability

• Executive and VIP support, after-hours and surge coverage